The Garver Group specializes in developing flexible support services to suit each firm's specialized needs. Below is a list of Frequently Asked Questions about our process, and how we work with our clients.

Do we, the law firm, own our billing/accounting software?
We connect to YOUR network and manage YOUR time and billing software. At no time does your software or data leave your system. YOU retain complete CONTROL and OWNERSHIP over your software and the information contained therein. We simply connect to your office network via the internet (T-1 or DSL) and manage your billing system as if we are in the office down the hall.

Do you enter our time?
No. Your attorneys/staff enter their time into your billing system.
Once entered, we perform all remaining steps including editing which
leads to billing.

How do you communicate with our firm?
We work with your IT people to ensure that we have printing ability
within your office. Your bills and any reports can then be printed
directly to your printers eliminating the need for fax, mail and/or
messenger for most routine requirements. We communicate with the firm
by email whenever possible. Most of the firms we support communicate
information to us (edited pre-bills, payment logs, check requests, etc.)
by scanning the documents and sending to us as an email attachment. We are always available by phone or fax as well.

Do you communicate with our clients on A/R or billing issues?
No. We do not initiate contact with any firm clients and we do not
provide Collections support. We provide your people with the
information they need to resolve client issues, answer questions and
track Accounts Receivable but we do not speak directly with your clients
unless specifically requested by the firm to address operational issues
only.

How can we ensure that our confidential information stays that way?
At the outset of every new relationship, The Garver Group, Inc. signs a
confidentiality agreement with the firm. Your data is only seen by
those in our office working on your account. Further, we request that
your IT support people provide us only with access to your
billing/accounting program. We neither need nor want access to your
documents and other areas of your network.

On a related issue, many of the firms we support find that the firm's own confidential billing and financial information is more secure as a result of outsourcing with us, as sensitive information is not left sitting on a desk for all passing eyes to see.

Regarding Accounts Payable support:

Do you sign our checks?
Absolutely not. For those firms for which we provide
bookkeeping/financial overview support, we can print checks when
invoices/check requests are approved for payment, but the checks are
always returned to the firm for signing/mailing. We also require that
the firm review its bank statements and paid checks for signature
validity prior to forwarding to us for reconciliation.

Do you process our payroll?
We enter the information contained in your payroll reports into your
accounting program, but we do not manage your payroll.